Terms and Conditions
These Terms and Conditions govern the supply of goods sold by A1 Security Solutions (trading as Security Watch) through our website - www.securitywatch.ie Please read them before you place your order as you will be bound by these Terms if we accept your order.
These Terms and Conditions in combination with the order form constitute the complete agreement between us and the customer.
You may have other rights granted by law including your statutory rights as a consumer, and these Terms do not affect those rights.
Product Warranty & Returns
All orders where goods are returned and boxes opened will be subjected to a 15% fee on purchase price.
Please return goods and original dispatch note by registered delivery or courier to the address specified in the dispatch note.
Please retain a photocopy of your dispatch note for your records.
If you have misplaced your dispatch note, please contact us by email or phone.
The risk of damage to any goods you return to us will remain with you until the goods have been delivered to our premises and accepted by us.
The cost of carriage and insurance is non-refundable.
We aim to respond to any complaints or issues regarding your purchase within 5 working days.
Please quote your reference number in any correspondence.
Returns can be accepted at the trade counter inside opening hours but ONLY with a valid returns number (Contact us for Returns Form)
3. Please give a detailed description of the issue as this will speed up the testing process. Just using the word "faulty" may result in delays
4. Goods can only be accepted back with a valid returns number marked clearly on the packaging. Please do not mark actual products.
5. Replacement products or credits can only be issued after the product is tested and the fault verified.
6. Products will be tested during returns opening hours.
7. If there are any unforseen delays or the product has to go back to the manufacturer we will notify you by email
8. Securitywatch.ie must be notified in writing straight away of any goods damaged in transit.
9. Any product returned for credit must be in all Full original packaging and must be unopened, unused and must be in full a re-sellable condition within 14 days.
10. Cameras must be returned as a complete unit including Brackets and Mounts and all original parts and manuals, otherwise we will be unable to accept them.
12. Cameras with a cut BNC cable are not covered by warranty and cannot be accepted.
13. Please note certain products e.g PTZ cameras may require the installation of a professional registered PSA CCTV Installer.
We have made every effort to clearly identify the products on our website and in any promotional material, but Securitywatch.ie . does not accept liability for products that are accidentally described incorrectly.
According to the EU Distance Selling Directive, the consumer is protected by a number of safeguards and entitlements. Securitywatch.ie is committed to complying with this directive. With this in mind you are entitled to a fourteen day 'cooling-off period', whereby you are entitled to return your purchase to us for any reason* within 14 days of receipt of same, and be refunded the price that you paid, minus the shipping charge. This safeguard applies only where the products in question are unopened, unused, undamaged, and returned to us in full saleable condition. Charges for return-shipment must be borne by the purchaser. In the event that you have ordered the incorrect consumables, and opened same (outer box or inner packaging) then we cannot refund in part or full. For items ordered incorrectly, or for items that are not required any longer, Securitywatch.ie has the right to decline to accept returns and also to levy a re-stocking fee.
*'Specials', once communicated by us to the client as being such and accepted by the client as such, can not be returned to us.
Please note: If you've ordered an item in error and opened its packaging we cannot accept it back!
All goods advertised for sale on this site are subject to availability. If an item that you wish to order is unavailable, we shall inform you by email or phone. The reason for unavailability is usually because we are awaiting deliveries from our suppliers.
If an item is suddenly discontinued, we will notify you by phone or email to provide you with further options or to give you a full refund.,
Some goods may be out of stock or on backorder with our suppliers and therefore occasionally may take a longer period of time to reach you. Should this occur or where an item is delayed we will contact you regarding the situation. Our aim is to complete orders, and deliver to you, well within a one week timeframe.
We shall not charge you for goods that we cannot supply for any reason. However, we will not be responsible for any damage or losses that you may suffer, if we fail to supply goods.
We have attempted to display all the goods on the site as accurately and fairly as possible. Whilst all care is taken during the photography and editing of the equipment images there may be changes.
Images, code, layout and style are all copyright. Reproduction in whole, or in part, is strictly prohibited without written permission.
Whilst we will attempt to ensure that there are no changes to the goods to be supplied, it is possible that there might be some minor variations to the description and/or specification of the goods. This may arise by virtue of changes made by the equipment manufacturers.
All prices shown on the website are correct at the time of display
Once your order is placed, the price payable for the goods is as set out on the website, plus any charges for carriage and insurance that may apply.
Once we have accepted your order, we will not change the price that applies to such an order.
Unless we agree otherwise in writing, you must pay to us the price for the goods when placing your order. Payments to us must be made in Euros.
All prices listed on our site are exclusive of VAT at 23%
We reserve the right to alter prices from time to time without notice. However, we make every effort to maintain prices but prices may occasionally move up or down depending upon changes in raw material or other processing costs.
We accept payment by PayPal on our site.
All credit and charge card payments are subject to validation and authorisation by the card issuer and are processed through your Paypal account. If your card issuer refuses to authorise payment, we will not be liable for any non-delivery or delay.
We will report any suspected fraudulent transactions to the relevant authorities.
Transmission of your Paypal data in relation to payment for the goods shall be at your entire risk. We cannot accept any responsibility or liability for failures in transmission of information, deletion, non-delivery or failure to store any communications by you
You may also pay for goods by sending a Euro cheque to us drawn on an Irish Clearing Bank but the goods will not be dispatched until the cheque has cleared.
After validation or receipt of your cheque, we will confirm your order by email to the email address you provided on the purchase order. Our acceptance of your order constitutes a legally binding agreement between us.
If you have any concerns or questions about the safety and confidentiality of your Paypal details, please read our Security Policy for more details.
Dispatch and delivery
Unless agreed otherwise in writing;
Delivery of the goods will take place at the delivery address stated on the order form. All goods will require a valid signature if registered delivery is used on delivery.
Delivery of the goods will take place within 14 working days. This date is intended as an estimate and delivery times are not guaranteed, we will advise you on the expected delivery if the wait will be greater than 14 days.
Immediately after signing (if registered) for delivery, title of the goods will pass to you.
The risk of damage to the goods passes to you once they are delivered to the address specified in your order instructions.
You agree that we will not be liable to you for any loss, damage or charge incurred because of the late delivery of goods. We use various courier companies for the delivery of our items and occasionally there can be delays .
Prices quoted on our web page exclude delivery.
Inspection of Goods
Upon delivery of the goods you should carefully inspect them. If any of the goods are damaged, please contact us to inform us of the problem and do not use the goods.
You have the right to cancel an order within 24 hours. A full refund will be issued. Such notice may be given by email, faxing or phoning us to the number or address set out on the order form. A non refundable handling charge of 50 euro will apply to all customers who operate a non trade account.
Nothing in these terms and conditions is to be taken to exclude or restrict rights granted to you by law in respect of goods supplied. Some goods may be the subject of additional warranties or guarantees given by the manufacturers direct to you.
Without prejudice to your statutory rights, the information contained in this site is provided without warranty and in particular we do not represent or warrant that the information is accurate, complete or current or that the use of this site will be uninterrupted or error free.
We will not accept responsibility for any damage to the goods caused by you.
The risk of damage to the goods passes to you once they are delivered to the address specified in your order instructions
We will not be liable to you for any administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer.
Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence or any breach of the statutory implied terms as to title of goods, or for fraud or any other liability which by law we are not permitted to limit or exclude.
In all cases, our total liability (including our employees, agents and subcontractors) whether in contract, tort (including negligence) and breach of statutory duty or otherwise will not exceed the price of the goods and services to which the claim relates.
In no circumstances will we (or our employees, agents or subcontractors) be liable to you for any business interruption, loss of use, loss of data, and loss of profits, contracts, goodwill or anticipated savings
You will be liable for any loss or damage to the goods from the time of delivery unless such loss or damage is caused by our negligence.
You agree that we will not be liable to you for any loss, damage or charge incurred because of the late delivery of goods. We use a range of couriers and occasionally there are delays in the postal system.
We will meet our responsibilities under this contract within a reasonable time unless it is impossible for us to do this because of circumstances outside of our reasonable control. In particular we will not be responsible for delays caused by our suppliers.
This contract is personal to you. Nobody other than you will be able to benefit from this contract. You may not transfer your rights or the benefit of any of the provisions of this contract to any other person without our prior written permission.
Goods purchased from our site are subject to Irish Law. We make no legal provision for other countries and customers outside ROI take full and sole responsibility for compliance with the law in their own country.
We will ensure that our employees, agents and sub-contractors shall, at all times, comply with the provisions of the Data Protection Act in relation to data received from you in relation to this contract and shall only process personal data received from you where necessary to fulfill our obligations under this contract.
A cookie is just a line of text and numbers that is created by our website and stored on your computer when you visit our site. The cookie does not collect or contain personal information about you and poses no security or virus risk to your computer. When you return to our site, the cookie associates your computer with the information that you gave us when you first visited or registered and therefore helps us to remember you. This can save you time, particularly when you are shopping. Of course, you can still make full use of the site if you specifically choose not to accept the cookie on your browser
No binding contract will exist between us until we have accepted your order.
Notices served under these terms and conditions must be in writing and will be deemed to be given when personally delivered, sent by confirmed fax or 3 days after being sent by registered mail to the address set out in our Dispatch Letter / Invoice.
These terms and conditions may be subject to change at any time without prior notice to you, your affiliates, partners, companies or persons of any relationship to you.
Access to and use of password protected and/or secure areas of the website is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the website may be subject to prosecution.
These terms and conditions shall be governed by and construed in accordance with Irish Law.
Any failure by us to enforce any of these terms and conditions shall not affect our right to enforce the rest of these terms and conditions.
You may have other rights granted by law including your statutory rights as a consumer, and these Terms do not affect those rights.
All prices exclude VAT at 23%
Any communications between us regarding this contract are required to be in writing and must be sent by post, facsimile or delivered by hand. Any written communication will be treated as having been served on the person receiving it 3 working days after posting, or after at the time of transmission, (if sent by facsimile and a satisfactory transmission report is obtained) or at the time of delivery (if delivered by hand).
ALL INFORMATION PROVIDED ON THIS WEBSITE IS PROVIDED "AS IS" WITH ALL FAULTS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. SECURITYWATCH.IE AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
SECURITYWATCH.IE AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS, LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS SITE OR ANY SECURITYWATCH.IE PRODUCT, DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENT, EVEN IF SECURITYWATCH.IE OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.